Bolabet Privacy Policy — Our Commitment to Protecting Your Data

Welcome to bolabet. This Privacy Policy explains how bolabet (referred to as "we", "us", or "the platform") collects, uses, stores, and protects your personal data. By using the bolabet website or mobile app, you agree to this Privacy Policy.

Bolabet is a licensed online betting and casino platform committed to delivering the best betting experience for users in Bangladesh. Our Privacy Policy is built to international standards and is reviewed and updated on a regular basis.

This Privacy Policy applies across all bolabet digital platforms — including the website, mobile app, live chat, email communications, and any other digital services. Protecting your privacy is our responsibility, and we are fully committed to transparency in how we handle your data.

Bolabet only collects information that is necessary to provide our services — we never collect data beyond what is needed. Below is a detailed breakdown of the types of information we collect and how.

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential Address
• National ID or passport number (for KYC verification)
• Preferred payment method and related details

• IP Address & Device Information
• Browser Type & Operating System
• Date and time of access to bolabet
• Pages or sections visited
• Gaming & Betting Activity
• Transaction History

Bolabet uses your personal information only for specific, legitimate, and transparent purposes. Your data will never be used for any other purpose without your consent.

1. Account Management: For your registration, login, profile updates, and account verification.
2. Financial Transactions: For processing deposits, withdrawals, and bonus distributions.
3. Customer Support: To respond to your questions, complaints, or support requests.
4. Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
5. Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and regulatory requirements.
6. Service Improvement: To analyze user behavior and improve your bolabet experience.
7. Promotional Communications: With your consent, to inform you about bonus offers, new games, and promotions.
8. Responsible Gaming: To identify excessive betting patterns and provide timely support.

Bolabet applies the highest technical and organizational standards to protect your data. Our servers are housed in secure data centers and comply with industry-leading security practices.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall: Advanced firewall systems prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for your account login.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Data Backup: All data is regularly backed up in encrypted form.

• Data for active accounts is retained until the account is closed.
• Even after account closure, transaction records may be retained for up to 5 years to meet legal obligations.
• KYC documents are retained in accordance with regulatory requirements.
• Marketing data is deleted immediately upon unsubscription.

Bolabet never sells your personal data to third parties. In limited circumstances, certain data may be shared with specific third parties, solely for the purpose of delivering our services.

• Payment Providers: Payment processors such as bKash, Nagad, and Rocket — used solely to complete transactions.
• KYC Verification Provider: Authorized agencies for identity verification.
• Technology Partners: Server hosting and cybersecurity providers — bound by strict confidentiality agreements.
• Regulatory Authority: Upon valid request from a licensing authority.
• Law Enforcement: Under a court order or legal obligation.

• Selling data to advertising companies.
• Sharing data for marketing purposes without your consent.
• Exchanging data with competing companies.
• Sharing data with unauthorized research organizations.

Bolabet uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: Used to maintain login sessions and ensure site security. Without these cookies, the site cannot function properly.
• Functional Cookies: To remember your preferences — such as language, time zone, or default betting options.
• Analytics Cookies: To monitor site usage and improve our services.
• Marketing Cookies: To show you relevant offers based on your preferences (with your consent).

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain bolabet features.

As a bolabet user, you have important rights over your personal data. We respect these rights and are ready to assist with any request.

• Right to Access: You have the right to know what information bolabet holds about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You can request a copy of your data in a structured, portable format.
• Right to Object: You may object to marketing or profiling at any time.
• Right to Withdraw Consent: You can withdraw any previously given consent at any time.

Bolabet strictly prohibits account registration by anyone under the age of 18. The protection of children and minors is our highest priority.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect personal information from minors.
• If an underage account is identified, it is immediately suspended and all associated data is deleted.
• Parents or guardians with concerns are welcome to contact us.

Bolabet reserves the right to update this Privacy Policy, in part or in full, at any time. We will make reasonable efforts to notify users in advance, depending on the nature and significance of any changes.

• You will be notified of significant changes via your registered email or SMS.
• Continued use of the site or app after any changes takes effect will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of this page indicates the most recent version.
• Previous versions are available upon request.

For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. bolabet's dedicated privacy team takes every request seriously.

• Email: support@bolabet.ws
• Live Chat: Click the chat icon at the bottom-right corner of the site.
• Response Time: Typically within 24 hours; up to 30 days for complex matters.

Please read this Privacy Policy in full before contacting us — most questions are answered here. If you believe your data privacy has been breached in any way, please notify us immediately.